Definition of our terminology as used within this document

A 'Project' is website design, content, or logo work undertaken or service provided by Agata Business Services for the client on their request and as described in our confirmation order email to that Client.

A ‘Service’ is web care or any other ongoing recurring work we undertake.

A ‘Confirmation order email’ is an email we will send you detailing any project, service, or work we undertake. This will include details of the work as well as payment terms.

'You' or 'Client,' is a person, persons, business, or organisation using any of the services provided by Agata Business Services.

'We' or 'us', means Agata Business Services

'Live Mode' means the date the website is available on the client's chosen domain.

'Domain' is the website address as specified by the client.

'Open-source software' is software made freely available to anyone under the GNU General Public License (GPL).

‘CMS’ stands for Content Management System which is the online software used for you to update elements of the website yourself.

'mb' stands for megabytes and is a measure of storage space.

'Content' is both text and images that the client requires on the website.

‘Text Content’ is the text wording on the clients` website.

‘Content Writer’ is a copywriting service Agata Business Services offers for a fee.

‘Copy Writer’ is the person working for Agata Business Services who will create your content.

A ‘Page’ of content shall be up to 500 words.

‘Site’ or ‘Website’ is the website as seen on the internet and owned by the client. ‘Search Engine’ will include Google, Yahoo, and MSN search.

‘Rank’ is the position of the client’s website on the search engines.

‘SEO’ (search engine optimisation) is the process of working to attempt to increase the rank of a client’s website on search engines.

General

The contract between Agata Business Services and the client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.

The works to be carried out shall be as set out in the Agata Business Services invoice which can be found attached to the confirmation order email.

Agata Business Services will not tolerate any form of harassment against its employees from customers or third parties and we reserve the right to cancel a contract without refund in the event of unreasonable or inappropriate conduct. This includes threatening behaviour and abuse directed towards our employees thereafter any further communication must be via postal mail only.

Legalities, Copyright, and Intellectual Property

Agata Business Services shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. The website mustn't be in any way illegal. Please ensure that any images or content you supply or use on your website are legally available for you to use. We cannot be held responsible for the illegal use of images, content, or format of material supplied by the client. Agata Business Services reserves the right to remove any website from its servers if it has reason to believe that it is operating illegally.

Where images used on the website have been purchased by Agata Business Services on behalf of the client, these images are restricted by license for use on the website only and are limited to 15 images per project. Agata Business Services are not liable for misuse of these images by the client or any other person's copying, altering, or distributing the images to individuals or other organisations.

The client will become co-owner of the website. If third-party software is used it may be covered by its own individual license that shall be purchased by Agata Business Services on behalf of the client.

Agata Business Services makes no claims that the project may be lawfully viewed or downloaded outside England and Wales. Access to this text content may not be legal by certain persons or in certain countries. If this text content is accessed from outside of the United Kingdom, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor's jurisdiction. The terms and conditions of this text content are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this text content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

Agata Business Services cannot be held responsible for anything adversely affecting the Client's business operation, sales, or profitability that might be claimed because of a service offered by Agata Business Services.

Communication

Email is our primary method of contact concerning all communication for your project. Our team is based in various parts of the world. Email is the most efficient and cost-effective form of contact. If you have any problems with the project that our team is unable to resolve by email, you can contact our project managers via the telephone support service during UK office hours at +447393989106. For geographical reasons, direct telephone contact with the person assigned to your project may be impractical.

It is the client's responsibility to inform us by email of any change in email address, so we always have valid contact details. We cannot be held liable in any way for problems relating to communication issues if we are not supplied with a valid email address. Some of our systems rely on this email to inform you of various important information. We also advise that clients check junk and spam folders regularly.

The client needs to keep in contact with Agata Business Services throughout the project. If a client does not make contact for more than 2 weeks after a draft has been received, we will make up to 5 attempts to contact the client by email using the email address for the client held on file. If we do not receive a response to these attempts of contact the project will be considered complete. If the client wishes to postpone the project for a period of longer than 2 weeks, please contact us. We reserve the right to levy a £100 plus VAT administration fee if the client returns after an unapproved postponement where the time since last contact is less than 6 months and wishes to continue work on their project.

If a client returns from an unapproved postponement and the last contact is more than 6 months, we shall need to provide a new quotation for the project and your original payment will be non-refundable or transferable.

Paying for your project

Payment terms for your project or service shall be set out in your confirmation order email.

Agata Business Services owns all of any project including images and text until final payment has been received in full. On completion of the project, co-ownership is handed to the client.

All payments to Agata Business Services for any project or service are non-refundable.

There will be no minimum term for our service, but Agata Business Services does require a minimum of 1-month notice of a client’s intention to cancel a service. Failure to provide a month’s notice will result in the next month’s invoice becoming due.

Website Design Service

​Website Design and Development

Design is subjective, and for this reason, we offer 'limited design revisions'. 

Design and layout changes to the internal pages of the website are subject to restrictions depending on what platform we use. These include Wix developments.

Agata Business Services will provide the client with an expected completion time frame for the project if requested.

Open-source software (OSS) is publicly available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client's website to speed development and add functionality. Where Open-Source software is used, the ownership of the site coding and any customisations made by the developer is still passed to the client upon final payment.

Agata Business Services does not take any responsibility for a client's website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating, and hosting a client's website, there could be a change in the website's search engine ranking.

​Website Text Copy (Content) & Products

The client will be offered to utilise the Agata Business Services Content Writer package at an additional charge to the website. If the client doesn’t require this package, Agata Business Services will require the client to send all content that is to be added to the website in a Microsoft Word doc file. This excludes products on an ecommerce site as these are to be added by the client once the site is complete. The website content must be received no later than 4 weeks after the design has been approved and signed off. If the client does not send content within this time, Agata Business Services reserves the right to make the website live with dummy text and collect full payment.

If your website is an ecommerce store you will need to upload the products yourself using the provided CMS. If you would like us to upload the products on your behalf, we can do this for a fee.

Content & Products are not a reason for the website to be delayed by the client. If we do not receive your products or text promptly, we will move on to the next phase of the project and a payment may become due. You can upload content and products at any stage using the CMS or by purchasing these from Agata Business Services.

Logo Creation

Agata Business Services can create a logo if you do not already have one. The logo can include your company name and strap line if you have one. We can change the font used and the colours used. We will also incorporate royalty-free template clip art if you would like. We will carry out a maximum of 1 hour of work on the logo including changes. If you would like more than this service for your logo, we will recommend our premium logo service at an additional cost.

Content Writer Service

​Content Creation

Copywriting is subjective, and for this reason, we offer 'unlimited text content revisions'. This means that we will continue to work with you on your content until you are happy with our proposal. The unlimited content revision period ends when the client accepts the text content proposal. Text content changes beyond this point are subject to additional charges.

Agata Business Services will provide the client with an expected completion time frame for the creation of the text content if requested.

Text content is provided as a ‘per page’ service. The number of pages of text content we provide shall be based on the amount agreed upon as per your invoice.

Privacy Policy, General Website Terms & other legal documents

If you choose to use Agata Business Services to upload a privacy policy, general website terms, or any other terms, you will be charged extra for this.

If you choose to use Agata Business Services to upload your privacy policy, general website terms, or any other terms we would always recommend having these independently checked by a professional legal representative. Our terms cater to most websites and are considered general usage terms. We can offer a bespoke service if you require the terms to be checked by a legal professional.

The privacy policy, general website terms, or any other terms that we offer clients will be produced by a third party.

Search Engine Optimisation

Agata Business Services shall create text content with search engine optimisation in mind. This does not mean that the text content has been created specifically to increase a website's ranking on search engines.

If a website does not ‘perform’ to a client’s expectations, Agata Business Services cannot be held liable in any way for this due to the Content Writer service offered.

Theme Website Design Service

​Website Design and Development

Agata Business Services shall provide access to a themes database via our website where the client can pick their desired website theme. This theme is not customisable and therefore we cannot make changes to the layout or design other than inserting/designing a logo. A theme site is pre-designed and when you select a theme, you agree to use this theme in its current design/layout.

Agata Business Services will provide the client with an expected completion time frame for the project if requested.

Open-source software (OSS) is publicly available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client's website to speed development and add functionality. Where Open-source software is used, the ownership of the site coding and any customisations made by the developer is still passed to the client upon final payment.

​Support

While a website is hosted with Agata Business Services, we shall be available between the hours of 9.00 am and 5.30 pm Monday – Friday. This excludes all bank holidays. Within a reasonable time, we will look to fix any issues with the website that are not due to a customer's doing.

Agata Business Services email accounts are available on any device that supports email. These include the Apple iPhone and Samsung Galaxy as well as many others. Agata Business Services will provide instructions on how to set up email on these devices via our support area on our website. We are not able to provide email or phone support for these devices.

Agata Business Services does not take any responsibility for a client's website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating, and hosting a client's website, there could be a change in the website's search engine ranking.

Domain Names and Links

If required, a domain name will be registered by Agata Business Services on behalf of the client once we have received payment in full. Although the domain name is registered to Agata Business Services, the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, we will do this within a reasonable timeframe.

Agata Business Services provides links or references to our client's websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate but does not guarantee or warrant that such links will always point to the intended client site.

We place a small text link on the footer of our client's website that simply states the website was designed by Agata Business Services and links to our company website. This link can be removed if required.

Video Service

​Agata Business Services will create a video as per the details set out in your invoice. The length of the video will be detailed in the invoice.

Payment for the video will be 100% upfront.

Agata Business Services may use pre-created video, animation, graphics or images as part of your video. As the client, you will not own the copyright to this content.

We offer up to 5 revisions to the video while it is being created. Once you have signed off the video and agreed via email that it is complete, we will charge for additional changes required.

If your video contains ‘voice-over’ then we may use voice-over software to produce the voice-over. This will therefore be a simulated human voice produced by the software.

We will upload your video to the Agata Business Services YouTube channel. You can use this.

Governance and Jurisdiction

The laws Of England and Wells shall apply to this contract, for both contractor and client and to all the services and payments relating to this contract, for both governance and jurisdiction. In the event of a dispute, any or all points of dispute shall be communicated in the English language.

By ticking the relevant box in checkout, you also agree that you are confirming that you have purchased the correct number of pages for your website. If you subsequently require more pages, this incurs additional cost.